As a Loyalty Executive, you are responsible for supporting the strategic and operational execution of the MyMillennium loyalty program across the Middle East and Africa region. You will play a key role in driving member engagement, increasing enrollments, enhancing program visibility, and ensuring successful on-property activation. In this role, you will collaborate closely with hotel teams, the global loyalty team, and cross-functional departments including digital, CRM, and performance marketing to achieve regional loyalty KPIs.

Key Job Responsibilities:

Program Implementation & Support

• Act as the regional focal point for MyMillennium program implementation and compliance across MEA properties.
• Ensure proper rollout and operational readiness of new loyalty initiatives at the hotel level.

Engagement & Activation

• Support regional campaigns to increase MyMillennium enrollments, repeat bookings, and member engagement.
• Coordinate exclusive member offers and partner activations across participating hotels.
• Manage loyalty visibility across brand.com, hotel digital touchpoints, and CRM channels.

Performance Monitoring & Reporting

• Track and analyze loyalty KPIs (enrollments, bookings, redemptions, etc.) across the region.
• Provide regular performance reports and recommendations for improvement.
• Monitor billing, chargebacks, and accuracy of invoices related to loyalty.

Training & Communication

• Coordinate loyalty training sessions (on-site and virtual) for hotel marketing and front office teams.
• Create and maintain program guides, toolkits, and reference materials.
• Support the organization of refresher sessions and follow-up on training implementation.

Cross-functional Collaboration

• Liaise with global loyalty teams on regional adaptations, data access, and escalations.
• Work with CRM and digital teams to optimize communications and offers targeting loyalty members.
• Assist in resolving loyalty-related customer service or billing issues in coordination with hotels.